PRIVACY POLICY

 

Last updated: 9 July 2026

Heavenly Cases Ltd (“Heavenly Cases”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, contact us, subscribe to our marketing communications or otherwise interact with Heavenly Cases.

This Privacy Policy applies to personal information collected through our website and in connection with the products and services we provide.

​

​

1. WHO WE ARE

Heavenly Cases Ltd is a company registered in England and Wales.

Company Name: Heavenly Cases Ltd
Company Registration Number: 14070559
Registered Address: 15 Dunns Close, Nuneaton, England, CV11 4NF

For the purposes of UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Heavenly Cases Ltd is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our website.

​

​

2. INFORMATION WE COLLECT

We may collect and process the following categories of personal information.

Identity and Contact Information

This may include:

• Your name;

• Billing address;

• Delivery address;

• Email address;

• Telephone number; and

• Any other contact information you provide to us.

Order and Transaction Information

This may include:

• Details of products purchased;

• Order history;

• Payment and transaction status;

• Delivery and tracking information;

• Refunds and returns;

• Customer service communications; and

• Details relating to disputes or complaints.

Payment Information

When you make a purchase through our website, your payment is processed through the payment methods and payment service providers available through our Wix website.

Heavenly Cases Ltd does not generally store or have direct access to your full payment card details. Payment information is processed securely by the relevant payment provider in accordance with their own privacy policies, terms and security requirements.

Technical and Website Usage Information

When you visit or use our website, certain information may be collected automatically.

This may include:

• Internet Protocol (IP) address;

• Browser type and version;

• Device type;

• Operating system;

• Time zone and approximate location;

• Website usage information;

• Pages viewed;

• Referring website or source;

• Session information; and

• Cookie and similar technology information.

Communications

We may collect and retain information contained within communications you send to us, including communications made through:

• Email;

• Website contact forms;

• Social media;

• Customer service enquiries; and

• Other communication channels.

Marketing Information

Where applicable, we may collect information relating to:

• Your marketing preferences;

• Your communication preferences;

• Your interaction with marketing emails;

• Whether you have opened or interacted with our marketing communications; and

• Your interest in our products, promotions and services.

​

​

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

• Directly from you when you place an order;

• When you contact us;

• When you subscribe to our email marketing communications;

• When you participate in promotions, competitions or surveys;

• Automatically when you browse or interact with our website;

• Through cookies and similar technologies;

• Through our website platform and service providers;

• From payment and delivery providers where necessary to provide our services; and

• From other sources where permitted by law.

​

​

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes.

Processing and Fulfilling Orders

We use your information to:

• Process purchases;

• Process and confirm payments;

• Prepare and dispatch orders;

• Arrange delivery;

• Provide order and delivery updates;

• Process returns and refunds; and

• Respond to issues relating to your order.

Customer Service

We may use your information to:

• Respond to enquiries;

• Resolve complaints;

• Provide product information;

• Manage returns and refunds; and

• Provide general customer support.

Operating and Improving Our Business

We may use information to:

• Operate and maintain our website;

• Improve our products and services;

• Understand how customers use our website;

• Analyse business and website performance;

• Develop new products;

• Improve the customer experience; and

• Maintain the security of our website and business.

Fraud Prevention and Security

We may process personal information where necessary to:

• Detect and prevent fraud;

• Protect our customers;

• Protect our business;

• Investigate suspicious transactions;

• Maintain website and payment security; and

• Establish, exercise or defend legal claims.

Legal and Regulatory Requirements

We may process and retain personal information where required to comply with:

• Tax obligations;

• Accounting requirements;

• Consumer protection laws;

• Court orders;

• Requests from regulatory or law enforcement authorities; and

• Other legal obligations.

Email Marketing

Where permitted by law, we may use your contact information to send you marketing communications about:

• New products;

• Product releases;

• Promotions;

• Special offers;

• Company updates; and

• Other information that we believe may be of interest to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided within our marketing emails or by contacting us.

​

​

5. OUR LAWFUL BASES FOR PROCESSING YOUR INFORMATION

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely upon the following lawful bases.

Contract

Processing is necessary to enter into or perform a contract with you.

For example, we need to process your name, delivery address and order information to process and deliver your purchase.

Legal Obligation

Processing is necessary to comply with a legal obligation.

For example, we may need to retain transaction information for accounting and tax purposes.

Legitimate Interests

Processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Our legitimate interests may include:

• Operating and improving our business;

• Providing customer service;

• Preventing fraud;

• Maintaining website security;

• Understanding how customers use our website;

• Improving our products and services; and

• Protecting our legal rights.

Consent

Where required, we may process your personal information based upon your consent.

This may include certain marketing communications and the use of non-essential cookies.

Where we rely upon consent, you may withdraw your consent at any time.

​

​

6. OUR WEBSITE PLATFORM – WIX

Our website is hosted and operated using the Wix platform.

Wix provides us with the online platform that allows us to display and sell our products and services to customers.

Personal information collected through our website may be stored and processed through Wix’s systems, databases and applications.

Wix may process information relating to website visitors and customers in order to provide services including:

• Website hosting;

• Website functionality;

• E-commerce services;

• Order management;

• Customer communications;

• Website security;

• Data storage;

• Analytics;

• Payment functionality; and

• Marketing services.

Wix processes personal information in accordance with its own privacy policies and applicable data protection requirements.

​

​

7. DELIVERY PROVIDERS

To fulfil and deliver customer orders, we may share necessary personal information with our delivery and logistics providers.

Our delivery providers include:

• Royal Mail; and

• Parcelforce Worldwide.

The information shared may include:

• Your name;

• Delivery address;

• Email address;

• Telephone number;

• Order or parcel information; and

• Other information reasonably necessary to arrange, manage and complete delivery.

Delivery providers may also use your contact information to provide delivery updates and tracking information.

These companies process personal information in accordance with their own privacy policies and applicable data protection requirements.

​

​

8. WHO ELSE WE MAY SHARE YOUR INFORMATION WITH

We do not sell your personal information.

In addition to the service providers described above, we may share personal information with trusted third parties where necessary to operate our business and provide our products and services.

Payment Providers

We may share necessary information with payment processors and financial service providers to process payments, prevent fraud and manage transactions.

Website and Technology Providers

We may use third-party companies that provide services including:

• Website hosting;

• E-commerce technology;

• Data storage;

• Website analytics;

• Email and marketing services;

• Cybersecurity; and

• Other technical services.

Professional Advisers

Where necessary, information may be shared with:

• Accountants;

• Legal advisers;

• Insurers;

• Financial advisers; and

• Other professional service providers.

Government and Regulatory Authorities

We may disclose personal information where required by law or where reasonably necessary to:

• Comply with a legal obligation;

• Respond to lawful requests;

• Prevent or investigate criminal activity;

• Protect our legal rights; or

• Protect the rights and safety of others.

Business Transfers

If Heavenly Cases Ltd is sold, merged, reorganised or transfers some or all of its business or assets, personal information may be transferred as part of that transaction, subject to applicable data protection laws.

​

​

9. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

Some companies that provide services to us, including website, technology, payment or marketing service providers, may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection laws.

These safeguards may include:

• Transfers to countries recognised as providing an adequate level of data protection;

• The use of approved contractual protections; or

• Other legally recognised safeguards.

​

​

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information may depend upon:

• The nature of the information;

• The reason it was collected;

• Legal and regulatory requirements;

• Tax and accounting obligations;

• The need to resolve disputes; and

• The need to establish, exercise or defend legal claims.

Certain transaction and financial records may need to be retained for a number of years to comply with legal, accounting and tax requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

​

​

11. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that allow websites to function effectively and collect certain information about website usage.

We may use cookies for purposes including:

• Operating essential website functions;

• Remembering customer preferences;

• Maintaining website security;

• Processing shopping basket and checkout functions;

• Understanding website usage;

• Measuring website performance;

• Providing analytics; and

• Supporting advertising and marketing activities, where applicable.

Some cookies may be provided by Wix or other third-party services used on our website.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our website’s cookie controls, where available, or through your browser settings.

Disabling certain cookies may affect the functionality of the website.

​

​

12. EMAIL MARKETING

We may use email marketing services to communicate with customers and subscribers who have consented to receive marketing communications or where we are otherwise permitted to contact them under applicable law.

Marketing communications may include:

• Information about new products;

• Product launches;

• Special offers;

• Promotions;

• Company news; and

• Other relevant updates.

Our email marketing systems may collect information about how recipients interact with our communications, including whether an email has been opened or whether links within the email have been selected.

We may use this information to understand the effectiveness of our marketing communications and improve the information and offers we provide.

You may unsubscribe from our marketing emails at any time by selecting the unsubscribe option provided within the email.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, transactions or customer service enquiries.

​

​

13. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;

• Accidental loss;

• Misuse;

• Alteration;

• Unauthorised disclosure; and

• Destruction.

We also seek to ensure that third parties processing personal information on our behalf use appropriate security measures.

However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

​

​

14. YOUR DATA PROTECTION RIGHTS

Under UK data protection law, you may have the following rights.

Right of Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

Right to Restrict Processing

In certain circumstances, you may ask us to restrict how we process your personal information.

Right to Object

You may object to certain types of processing, including processing based upon legitimate interests and direct marketing.

Right to Data Portability

In certain circumstances, you may request that personal information you have provided to us is transferred to you or another organisation in a commonly used electronic format.

Right to Withdraw Consent

Where we rely upon consent to process your information, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Rights Relating to Automated Decision-Making

Where applicable, you may have rights relating to decisions made solely through automated processing that produce legal or similarly significant effects.

Not all rights apply in every circumstance, and certain legal exemptions may apply.

​

​

15. MAKING A DATA PROTECTION REQUEST

If you wish to exercise any of your data protection rights, please contact us through the contact details provided on our website.

We may need to request additional information to confirm your identity before responding to your request.

We aim to respond to valid requests within the time periods required by applicable data protection law.

​

​

16. COMPLAINTS

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we have the opportunity to address your concerns.

You also have the right to make a complaint to the Information Commissioner’s Office (“ICO”), the UK supervisory authority responsible for data protection matters.

Further information about your data protection rights and making a complaint is available directly from the Information Commissioner’s Office.

​

​

17. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

​

​

18. CHILDREN’S PRIVACY

Our website and products are not specifically directed towards children, and we do not knowingly collect personal information from children where parental or guardian consent would be legally required.

If you believe that a child has provided personal information to us inappropriately, please contact us.

​

​

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes to our business;

• Changes to our website or services;

• Changes to the third parties we work with; or

• Changes to applicable laws and regulations.

The latest version of this Privacy Policy will be published on our website.

We recommend reviewing this Privacy Policy periodically.

​

​

20. CONTACT US

If you have any questions about this Privacy Policy, how we process your personal information or wish to exercise your data protection rights, please contact us through our website.

​

Heavenly Cases Ltd
15 Dunns Close
Nuneaton
England
CV11 4NF

Company Registration Number: 14070559

Last updated: 9 July 2026