TERMS & CONDITIONS

Last updated: 9 July 2026

1. ABOUT THESE TERMS

These Terms and Conditions (“Terms”) govern your use of the Heavenly Cases website and the purchase of products from Heavenly Cases Ltd.

Please read these Terms carefully before using our website or placing an order.

By accessing our website or placing an order with us, you agree to these Terms.

If you do not agree to these Terms, you should not use our website or purchase products from us.

Nothing in these Terms affects your statutory rights as a consumer.

2. ABOUT US

The website is operated by Heavenly Cases Ltd (“Heavenly Cases”, “we”, “us” or “our”).

Company Name: Heavenly Cases Ltd

Company Registration Number: 14070559

Registered Office:
15 Dunns Close
Nuneaton
England
CV11 4NF

Heavenly Cases Ltd is a company registered in England and Wales.

Our website is operated using the Wix platform.

You can contact us using the contact details provided on our website.

3. OTHER POLICIES THAT APPLY

The following policies also apply when you use our website or purchase products from us:

Our Privacy Policy; and
Our Shipping, Refunds & Returns Policy.

These policies should be read alongside these Terms.

Our Privacy Policy explains how we collect, use and protect personal information.

Our Shipping, Refunds & Returns Policy provides further information regarding dispatch, delivery, cancellations, returns, faulty or damaged products and refunds.

4. USE OF OUR WEBSITE

You may use our website only for lawful purposes.

You must not:

Use our website in breach of any applicable law or regulation;
Use our website for fraudulent or unlawful purposes;
Attempt to gain unauthorised access to our website, servers, databases or systems;
Introduce viruses, malware or other harmful technology;
Interfere with the security, functionality or operation of our website;
Attempt to copy, reproduce or commercially exploit any part of our website without our permission;
Use automated systems, bots, scraping software or similar technology to extract information from our website without our prior written permission; or
Use our website in any way that may damage Heavenly Cases Ltd or interfere with another person's use of the website.

We reserve the right to restrict, suspend or terminate access to our website where we reasonably believe these Terms have been breached.

5. WEBSITE AVAILABILITY

We aim to keep our website available and operating correctly.

However, we do not guarantee that our website will always be available, uninterrupted, secure or free from errors.

We may temporarily suspend, withdraw or restrict access to all or part of our website for:

Maintenance;
Updates;
Security reasons;
Technical issues; or
Other reasonable operational requirements.

We will not be responsible for losses caused solely by temporary website unavailability resulting from circumstances outside our reasonable control.

6. INFORMATION ON OUR WEBSITE

We take reasonable care to ensure that information displayed on our website is accurate and up to date.

However, we cannot guarantee that all information will always be completely free from errors or omissions.

We reserve the right to:

Correct errors;
Update information;
Change product descriptions;
Update specifications;
Change prices; and
Make reasonable changes to our website.

Changes will not affect orders that have already formed a legally binding contract, except where permitted by law or agreed with you.

7. OUR PRODUCTS

Heavenly Cases Ltd supplies acrylic display cases and other products and accessories for collectibles.

We take reasonable care to ensure that our products are accurately described.

Product descriptions may include information relating to:

Dimensions;
Materials;
Acrylic thickness;
Compatibility;
Product design;
Features;
Intended use; and
Other relevant specifications.

Customers should carefully review the product description and specifications before placing an order.

8. PRODUCT IMAGES

Product photographs and images are provided for illustrative purposes.

Although we take reasonable care to display products accurately, the appearance of products may vary slightly due to:

Device screens;
Monitor settings;
Lighting conditions;
Photography;
Image processing; and
Minor manufacturing variations.

Unless expressly stated otherwise, trading cards, sealed products, boxes, collectibles, figures and other items shown within or alongside our acrylic display cases are for illustrative purposes only and are not included with the purchase.

9. ACRYLIC PRODUCTS AND MANUFACTURING VARIATIONS

Due to the nature of acrylic manufacturing, processing, polishing and assembly, minor variations may occur between products.

These may include minor variations in:

Dimensions;
Finish;
Edge appearance;
Chamfering;
Magnet positioning;
Colour clarity; and
Other non-material characteristics.

Minor manufacturing variations that do not materially affect the product's appearance, functionality, safety or intended use will not necessarily constitute a fault or defect.

Nothing in this section affects your statutory rights where a product is faulty, damaged, not as described or otherwise fails to conform to the contract.

10. PRODUCT DIMENSIONS AND COMPATIBILITY

We aim to provide accurate product dimensions, descriptions and compatibility information.

Customers are responsible for reviewing this information before purchasing.

Where a product is designed to hold, display or protect another item, customers should check that the item they wish to display is compatible with the relevant Heavenly Cases product.

We cannot accept responsibility for a product being unsuitable solely because a customer ordered an incorrect product, size or model where accurate information was provided before purchase.

This does not affect any statutory right to cancel an eligible online purchase or any other consumer rights.

11. PRODUCT CARE AND USE

Customers should take reasonable care when:

Unpacking;
Handling;
Assembling;
Cleaning;
Moving; and
Using our products.

Where instructions or product care information are provided, customers should follow them.

Damage caused by improper handling, accidental damage, misuse, modification, incorrect assembly or unsuitable cleaning products after delivery is not considered a manufacturing defect.

Nothing in this section affects your rights where a product was faulty or damaged when supplied.

12. PROTECTIVE FILMS AND PACKAGING

Certain acrylic products may be supplied with protective film or protective packaging.

Where applicable, protective film should be removed carefully.

Customers should take reasonable care when using tools or sharp objects to open packaging or remove protective materials.

Heavenly Cases Ltd is not responsible for damage caused by improper unpacking or removal of protective materials.

This does not affect your statutory rights.

13. MAGNETS AND SMALL COMPONENTS

Certain Heavenly Cases products contain magnets or other small components.

Customers should use and handle products responsibly.

Small or detachable components should be kept away from young children where they may present a choking or safety risk.

Products containing magnets should be kept an appropriate distance from medical devices or equipment that may be affected by magnetic fields.

Customers are responsible for using products in accordance with their intended purpose and any warnings or instructions provided.

14. PLACING AN ORDER

Orders may be placed through our website.

By placing an order, you confirm that:

The information you provide is accurate and complete;
You are legally capable of entering into a binding contract;
You are authorised to use the payment method selected; and
You have reviewed the relevant product information before purchasing.

After placing an order, you may receive an automated acknowledgement confirming that we have received your order.

An order acknowledgement does not necessarily mean that your order has been accepted.

15. ORDER ACCEPTANCE AND FORMATION OF CONTRACT

A legally binding contract between you and Heavenly Cases Ltd is formed when we accept your order.

Acceptance will generally occur when we send confirmation that your order has been accepted or when your order is dispatched, whichever occurs first.

We reserve the right to refuse or cancel an order before acceptance.

Reasons may include:

Products being unavailable;
Incorrect pricing;
Incorrect product information;
Payment problems;
Suspected fraud;
Delivery restrictions;
Errors in the information provided by the customer; or
Other reasonable legal or commercial grounds.

If we cancel an order after payment has been taken, we will refund the relevant amount.

16. PRODUCT AVAILABILITY

All products are subject to availability.

Displaying a product on our website does not guarantee that it will remain available.

If a product becomes unavailable after you place an order, we will contact you.

Depending on the circumstances, we may:

Offer a suitable alternative;
Offer to fulfil the order when the product becomes available; or
Cancel and refund the affected product or order.

You are not required to accept an alternative product.

17. PRICES

Prices are displayed in Pounds Sterling (£) unless otherwise stated.

We take reasonable care to ensure that prices are accurate.

However, pricing errors may occasionally occur.

If we discover an obvious pricing error before accepting your order, we may contact you to provide the option of purchasing the product at the correct price or cancelling the order.

We are not required to supply a product at an obviously incorrect price where the pricing error could reasonably have been recognised as an error.

Delivery charges and other applicable costs will be displayed during checkout before you complete your purchase.

18. PAYMENT

Payment must be made using one of the payment methods available through our website.

Payments may be processed by third-party payment service providers available through our Wix website.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We are not responsible for delays or payment failures caused solely by banks, card issuers or payment providers outside our reasonable control.

19. PROMOTIONS, DISCOUNTS AND DISCOUNT CODES

From time to time, we may offer promotions, discounts or promotional codes.

Unless otherwise stated:

Promotions are subject to availability;
Discount codes cannot be exchanged for cash;
Discount codes cannot be used after their expiry date;
Only one discount code may be used per order;
Discounts may be limited to specific products, customers or orders; and
Discounts may not be combined with other offers.

We reserve the right to withdraw, amend or refuse a promotion where reasonably necessary due to:

Fraud;
Misuse;
Technical errors;
Pricing errors; or
Other reasonable circumstances.

20. DELIVERY

We use third-party delivery providers, including Royal Mail and Parcelforce Worldwide.

Available delivery methods, estimated delivery times and charges will be displayed where applicable during checkout or on our website.

Delivery times are estimates unless expressly agreed otherwise.

We will take reasonable steps to dispatch and deliver orders within the stated timescales.

Further information is available in our Shipping, Refunds & Returns Policy.

Nothing in these Terms affects your statutory rights regarding delivery.

21. DELIVERY DELAYS

Delivery delays may occur due to circumstances outside our reasonable control.

These may include:

Postal or courier disruption;
Severe weather;
Industrial action;
Transport disruption;
Customs delays;
Natural disasters;
Significant technical failures; or
Other events outside our reasonable control.

Where we become aware of a significant delay, we will take reasonable steps to keep affected customers informed.

Nothing in these Terms excludes or limits rights you may have under applicable consumer law.

22. DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information.

We are not responsible for delays or delivery failures caused by incorrect or incomplete information provided by the customer.

Where an order is returned to us because:

An incorrect address was provided;
Delivery was refused;
The parcel was not collected; or
The delivery provider could not complete delivery due to circumstances attributable to the customer,

we may require payment of reasonable additional delivery costs before redispatching the order.

Nothing in this section affects your statutory rights.

23. RISK AND OWNERSHIP

Responsibility for products passes to you when the products are delivered into your physical possession or to a person identified by you to receive them.

Ownership of the products passes to you once we have received payment in full.

24. CANCELLATION RIGHTS

If you purchase as a consumer, you may have the legal right to cancel an eligible online purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For most eligible purchases, you have 14 days after receiving the products to notify us that you wish to cancel.

After notifying us, you generally have a further 14 days to return the products.

Certain products may be excluded from cancellation rights, including goods made to a customer's specifications, clearly personalised goods and other products excluded by law.

Further information is available in our Shipping, Refunds & Returns Policy.

Nothing in these Terms limits your statutory cancellation rights.

25. RETURNS AND REFUNDS

Our Shipping, Refunds & Returns Policy explains our procedures regarding:

Change-of-mind returns;
Consumer cancellation rights;
Return postage;
Damaged products;
Faulty products;
Incorrect products;
Lost deliveries; and
Refunds.

The Shipping, Refunds & Returns Policy should be read alongside these Terms.

Nothing in either policy limits your statutory rights.

26. FAULTY, DAMAGED OR MISDESCRIBED PRODUCTS

We are under a legal duty to supply products that conform to the contract.

Products must be:

Of satisfactory quality;
Fit for purpose where applicable; and
As described.

If you believe you have received a faulty, damaged or misdescribed product, please contact us as soon as reasonably possible.

We may request reasonable information to investigate the issue, including:

Your order number;
A description of the issue;
Photographs of the product;
Photographs of the packaging; and
Other relevant information.

Any remedy will be provided in accordance with your statutory rights, including rights under the Consumer Rights Act 2015.

27. DAMAGE DURING DELIVERY

If an order appears to have been damaged during delivery, please contact us as soon as reasonably possible.

We may ask you to retain:

The damaged product;
Original product packaging;
Delivery packaging; and
Delivery labels.

We may also request photographs to investigate the issue and, where appropriate, raise a claim with the delivery provider.

Failure to contact us immediately does not remove your statutory rights.

However, prompt notification may help us resolve the issue more efficiently.

28. BUSINESS CUSTOMERS

If you purchase products wholly or mainly for business, trade, craft or professional purposes, you are purchasing as a business customer.

Certain consumer rights and protections described in these Terms do not apply to business customers.

Business orders may be subject to separate:

Quotations;
Invoices;
Payment arrangements;
Minimum order quantities;
Discounts;
Product specifications;
Supply agreements; or
Other commercial terms.

Where separate written terms have been agreed with a business customer, those terms will take priority to the extent of any conflict with these Terms.

29. INTELLECTUAL PROPERTY

All intellectual property rights relating to our website and business are owned by, licensed to or lawfully used by Heavenly Cases Ltd.

This includes, where applicable:

Website content;
Product photographs;
Product descriptions;
Graphics;
Logos;
Branding;
Product designs;
Custom labels;
Artwork;
Text;
Videos; and
Other materials.

You may not copy, reproduce, distribute, modify, republish, commercially exploit or otherwise use our intellectual property without our prior written permission, except where permitted by law.

30. THIRD-PARTY TRADEMARKS AND PRODUCTS

Third-party names, trademarks, products, brands and other intellectual property referred to on our website remain the property of their respective owners.

References to third-party products or brands may be used where reasonably necessary to describe product compatibility, intended use or other relevant information.

Unless expressly stated otherwise, Heavenly Cases Ltd is not affiliated with, endorsed by or sponsored by third-party brands referred to on our website.

31. REVIEWS AND CUSTOMER CONTENT

Where customers submit reviews, photographs, comments, feedback or other content to us or through our website, they confirm that:

They have the right to submit the content;
The content does not infringe third-party rights;
The content is not unlawful, abusive, defamatory or misleading; and
The content does not contain harmful or malicious material.

Where permitted by law, you grant Heavenly Cases Ltd a non-exclusive right to use, reproduce and display content voluntarily submitted for the purposes of operating, promoting and improving our business.

We reserve the right to remove content that breaches these Terms or applicable law.

32. OUR LIABILITY TO CONSUMERS

We do not exclude or limit liability where it would be unlawful to do so.

This includes liability for:

Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation; and
Breaches of statutory consumer rights where liability cannot legally be excluded.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable.

Products sold to consumers are intended for private use unless otherwise stated.

We are not responsible for business losses suffered by consumers, including:

Loss of profit;
Loss of revenue;
Loss of business;
Loss of opportunity; or
Business interruption.

Nothing in these Terms affects your statutory rights.

33. USE OF OUR DISPLAY CASES

Customers are responsible for ensuring that our products are suitable for their intended use.

Heavenly Cases Ltd is not responsible for damage to collectibles or other items caused by:

Improper use;
Incorrect installation or assembly;
Accidental damage;
Failure to follow instructions;
Unsuitable cleaning products;
Modification of the product;
Improper storage; or
Use of the product for a purpose for which it was not designed.

Nothing in this section excludes or limits liability where it would be unlawful to do so.

34. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for failure or delay in performing our obligations where caused by events outside our reasonable control.

These may include:

Natural disasters;
Severe weather;
Fire;
Flooding;
Epidemics or pandemics;
War;
Terrorism;
Civil unrest;
Industrial action;
Transport disruption;
Postal or courier disruption;
Government action;
Significant internet or telecommunications failures; or
Other circumstances outside our reasonable control.

Where such an event occurs, we will take reasonable steps to minimise disruption.

Your statutory rights remain unaffected.

35. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

These links are provided for information or convenience.

We do not control and are not responsible for the content, availability, security or privacy practices of third-party websites.

Third-party websites may be subject to their own terms and privacy policies.

36. PRIVACY

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information and describes your rights under applicable data protection law.

37. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Changes may be made to reflect:

Changes to our business;
Changes to our products or services;
Changes to our website;
Changes to applicable laws or regulations; or
Other reasonable operational requirements.

The latest version will be published on our website.

The Terms applicable to your purchase will generally be those in force when your order is placed.

38. TRANSFER OF RIGHTS AND OBLIGATIONS

We may transfer our rights and obligations under these Terms to another organisation.

Where required by law, we will notify you of such a transfer.

You may transfer your rights or obligations under these Terms only where we agree in writing or where permitted by law.

39. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

40. WAIVER

If we do not immediately enforce a right or remedy available under these Terms, this does not mean we have waived that right or remedy.

A delay in enforcing our rights will not prevent us from enforcing them later.

41. THIRD-PARTY RIGHTS

Unless expressly stated otherwise, these Terms are between you and Heavenly Cases Ltd.

No other person has the right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

42. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales.

If you are a consumer resident in another part of the United Kingdom, you may also benefit from mandatory protections available under the laws applicable in your place of residence.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law provides otherwise.

43. CONTACT US

If you have any questions regarding these Terms, an order or our products, please contact us using the contact details provided on our website.

Heavenly Cases Ltd

15 Dunns Close
Nuneaton
England
CV11 4NF